Prof Gary’s business and management philosophy Unanimous decisions are intrinsically suspicious and incomplete decisions – made when there is too …
Deadly sins of customer service we all commit
Detachment Everyone likes a little bit of concern and a show of interest, and this is why customer service should …
Are what you think, say and do in harmony?
Harmony is an alignment or congruence among four elements: what we say, what we think, what we feel and what …
Whole eternity to think inside the box?
Thinking outside the box (or thinking beyond the box) is to think differently, unconventionally, or from a new perspective. This …
Good-bye 2012 – hello 2013 (The year for change and new adventures)
We have almost come to the end of another year. Time to take stock of the past year, time for new …
Break all unjust rules to achieve profit
There are many unjust rules and laws in our country, especially those governing the entrepreneur. Entrepreneurship should be encouraged, not …
Network forums any good? If you need a pen (with logo)
Networking. No longer only used when referring to a number of computers that are connected. The act of networking is …
Fire all your male managers…
At the risk of being taken out by all my male clients, and other MCP’s, I would like to state …
Its Friday, stop what does not make you happy
It’s the weekend baby! From today, do more of what makes you happy. And never, ever, apologise for it. What …
WEF 2014 report: Top 10 Global trends
The Top 10 trends in the Outlook on the Global Agenda for 2014 are: 1) Societal tension in the Middle …