| I Was Your Customer – the extreme service makeover |
I never complain…
I never grumble at the poor service I get.
I’ll stand at the cashier’s window while she chats with the typist about last night’s date.
I don’t scowl when kept waiting, and if the salesperson who finally wanders over to see
what I want is impatient or discourteous, I don’t complain. I’m very tolerant.
When I ask a simple question and get a curt answer, do I call the manager?
No, I just tolerate the situation.
I like to be nice to people because – well, that’s the way I am.
I never moan, I never fuss, I never criticize.
I’d hate to make a scene like I have seen others do.
I think that’s just awful.
No, I’m a nice customer.
But I’ll tell you something else too:
I’m the customer who doesn’t come back.
That’s my defence against being pushed around.
You don’t care? What does one more or less matter?
But multiplied…
I can ruin any business.
That’s why I can sit back and laugh when I see you spending all that money
on advertising to get me back; when you could have kept me in the first place
with a smile, a few kind words, a little service.